Apprenticeships are for young people who are keen to start a career through being employed, whilst also undertaking vocational qualifications towards their chosen career. Usually, students undertake the programme mainly in the workplace (or via assignments in their own time); training can also take place at college. Apprentices are paid a salary or training allowance by their employer and can study towards professional qualifications. Apprentices can also study Key Skills and the Technical Certificate.

Who is this qualification for?
This qualification is for anybody who delivers customer service as part of his or her job, whether face-to-face, over the telephone or even online. It recognises that employees have varying roles in terms of customer service and allows candidates to take different modules to reflect the work that they do. It gives people real skills to help them do their job because it is flexible and allows them to:

  • Learn at their own pace
  • Choose from a range of modules that best suits their role
  • Provides them with the underlying knowledge to perform their job in a professional manner